Questions about a product, an order, a Memory Link or a meaningful gift? Tell us what you’re trying to do and we’ll help you find the next step.
Browse frequently asked questionsWe want support to feel as considered as the things we make. Include the product name or order reference if you have one, explain what you’re trying to do, and avoid sending private or sensitive information unless it is specifically required through a secure channel.
Keep the object. Keep the story. That is the idea at the heart of Unsaid Memories.
Thoughtful by design. Clear about what is available today, what depends on the product and where a personal conversation can help.
For a delivery update, include your order number and the email address used at checkout. For a damaged or incorrect item, describe the issue and include clear photographs if the support channel allows attachments.
Order supportTell us which item you’re considering, what you want it to hold or communicate, and any deadline that matters. We can help clarify product options and what is or is not customisable.
Product guidanceLet us know whether you are creating a new link, opening one you received or updating linked content. Do not share access codes or private family content in an unsecured message.
Memory Link supportFuneral homes, senior living communities, schools, hospitals, wedding planners and corporate teams can tell us about their audience, use case and scale. We’ll help shape a conversation around fit.
Partnership enquiriesMessages go straight to our support team. Include your order reference if you have one — it helps us find things quickly.
Browse the help topics or describe the question in your own words.
Take the next step